Polaris Orthopedic

Privacy policy

Last updated: February 2025

Polaris Orthopedic & Trauma Hospital (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information we collect

We may collect the following types of information:

  • Personal identification information: Name, phone number, email address, and physical address when you contact us or book an appointment.
  • Health information: Medical history and treatment details provided during consultations, stored securely in accordance with medical records regulations.
  • Usage data: Anonymous information about how you interact with our website, collected through standard web analytics.

How we use your information

We use the information we collect to:

  • Provide and manage your medical care
  • Communicate with you about appointments and treatment
  • Respond to your enquiries via phone, email, or WhatsApp
  • Improve our website and services
  • Comply with legal and regulatory requirements

Data security

We implement appropriate security measures to protect your personal and health information. Medical records are stored securely and access is restricted to authorised healthcare personnel.

Third-party services

Our website may contain links to third-party services (such as Google Maps and WhatsApp). We are not responsible for the privacy practices of these external services.

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)

Contact us

If you have questions about this Privacy Policy, please contact us: